ReportSync
Field engineers at a water processing and cleaning equipment company create water quality reports in Excel — on-site, during or after inspections. Those reports needed to reach the company CRM,…
View Case Study →For live applications
Keep what you have running, without a fire drill every time.
A fixed monthly retainer covering ongoing support, monitoring, and maintenance for live applications. Defined response times, a named contact, and a team who already knows your system.
Who this is for.
Your application is live and working, but it still needs attention — bug fixes, updates, monitoring, small enhancements. You do not want to negotiate a new statement of work every time something needs doing, and you do not want a support desk that starts from zero each ticket.
Available standalone or as the natural continuation of a completed project.
What's included.
- Defined response times for incidents and requests
- A named contact who knows your system
- Proactive monitoring and patch management
- Minor enhancements as part of the retainer
Best for.
- Applications already live and needing ongoing care
- Teams who want predictable monthly cost instead of ad-hoc invoices
- Clients who want continuity from the team that built the system
Support tiers.
| Basic | Business-hours support · Incident response · Monthly reporting |
|---|---|
| Standard | Extended hours · Proactive monitoring · Patch management · Minor enhancements |
| Priority | Near-24/7 coverage · Dedicated contact · Quarterly roadmap review |
Why it works.
No cold-start tickets.
Your named contact already knows the system's history and decisions — no re-explaining context every time something comes up.
Predictable cost.
A fixed monthly retainer instead of unpredictable invoices for every fix and update.
Proactive, not just reactive.
Monitoring and patch management catch problems before they become incidents, not just after.
Live application that needs ongoing care?
Tell us what you are running and how it is supported today. We will tell you honestly what tier fits.
Book a discovery call