MedLabel
A medical device manufacturer in Germany — ISO 13485 certified — needed a labelling system that could produce regulatory-compliant labels reliably, repeatedly, and without manual formatting…
View Case Study →Monitoring, updates, defects, small changes — owned by a team that knows the system
Launch is not the finish line.
A live application needs attention for as long as it is live: dependencies age, operating systems drop support, a partner changes its format, a user finds the case nobody tested, a regulator changes the label. We provide ongoing support and maintenance as a standing responsibility, for the systems we built and, selectively, for systems built by others.
Reactive support is not a strategy.
Too many applications only get attention when something breaks. Dependencies drift years out of date, a framework quietly stops receiving security patches, performance degrades one slow query at a time, and small issues pile up until one of them is the incident. By then the developers who built the system have moved on, and the first hour of every fix is spent rediscovering how it works.
We manage support as a continuous responsibility, with a schedule, a named team and a record, not an emergency service you call when things are already on fire.
What we deliver.
Three levels, from monitoring and updates to a standing capacity for change, sized to how critical the application is. The mechanics are the same at every level: a named contact, agreed response times, and a log of everything done.
- Monitoring and alerting, so we know about an outage, a failed job or a filling disk before your users tell you
- Dependency, framework and runtime updates on a schedule, including security advisories, so the application never sits on an unsupported version
- Defect triage and resolution with agreed response times, documented precisely enough that the fix is the second step, not the fifth
- Performance monitoring and tuning: the slow query, the growing table, the report that used to take seconds
- Minor enhancements and small feature work within a monthly capacity, so the application keeps pace with the business without a new project each time
- Keeping pace with the outside world: partner format changes, store and OS requirements for mobile apps, certificate renewals, regulatory label changes
- Backups verified and restores rehearsed, and a release path maintained, so an urgent fix ships the same safe way a planned one does
- Selective takeover of applications we did not build, after an assessment that says honestly what we can and cannot be responsible for
Why exbisoft.
Ten years in production is the normal case for us.
A medical device company's custom e-commerce platform has been live for nearly a decade with over 99 percent uptime, with hosting, server maintenance and updates owned by us throughout. A telecoms partner's quotation converter has been maintained by us through every revision of the provider's format. Long-term is what most of our engagements become.
The same team, if we built it.
Engineers who know your system's history and the reasons behind its decisions, not a rotating support desk starting from zero. That knowledge is what turns a two-day investigation into a two-hour fix.
Continuous, not reactive.
Updates are scheduled, monitoring is watched, and small issues are handled while they are still small. Support is a standing part of the relationship, managed proactively rather than triggered only by incidents.
Built to be supported.
The systems we build come with the environments, pipeline and documentation that make support cheap: an urgent fix walks the same dev, QA, test and live path as a planned release, and there is a record of what shipped when.
Honest about scope.
We take on applications built elsewhere selectively, after an assessment, only where we can genuinely be responsible for them. Where we cannot, we say so, and we say what would have to change first.
A live application without a support plan?
Tell us what you have, who built it, how it is running today and what happens when it breaks. We will tell you honestly what ongoing support should look like, and at which level.
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